Support
Real humans, quick answers. Whether it's billing, your account, or something not working, we're here.
Email us
The fastest way to reach us. We aim to reply within 2 business days.
support@good-scratch.comBilling & subscriptions
Manage your plan, update your card, download invoices, or cancel from the Billing section inside your Loopah account. Cancellations take effect at the end of your current billing period.
To help us help you faster
When you email, include:
- The email address on your account.
- The brand or workspace involved.
- What you were trying to do and what happened.
- A screenshot, if the issue is visual.
Common topics
- Out of tokens - buy a top-up from the app, or connect your own Gemini API key to keep generating.
- Change or cancel your plan - use the Billing section in your account.
- Refunds - see our Terms of Service.
- Your data & privacy - see our Privacy Policy.